About The Team
The Enablement team sits within Etsy's Customer Operations Outsourced Services org, whose mission is to earn trust and brand advocacy by providing exceptional service and proving to customers we have their back. Our team plays a central role by partnering with our internal lines of business (LoBs) and our Etsy Outsource Partners (EOPs) to provide exceptional service and protect the Etsy marketplace.
About The Role
As Outsourcing Enablement Manager, you'll lead your LoB’s enablement program, including training, knowledge management, and feedback loops that equip EOP agents to deliver measurable results. Your impact will come from setting clear priorities, aligning partners, and driving execution through internal partners and EOPs.
This is an individual-contributor role. You'll work closely with internal partners, as well as Quality, Partner Success, and EOP leaders to translate evolving policies, workflows, and risk priorities into effective agent enablement. In partnership with your manager and teammates, you’ll help shape strategy and direction, while remaining hands-on in training, content development, and insights work as needed.
Requirements
Additional Skills
Company: Etsy
...scissors to cut up or debone chicken as it moves down the production line. This work involves standing for long periods of time, doing... ...trainings as required. Performs other duties as assigned by supervisor or lead Essential Skills and Abilities: Commitment to...
...Job Description Job Description We are seeking an experienced QC Sampler to join our team in the Miramar area . This position plays a key role in the quality control process by ensuring that products meet established standards before they are distributed. Responsibilities...
...designed to promote well-being and inspire your best work. Job Summary: Adventist Health Roseville is seeking an Epic-Certified EHR Systems Analyst I for a full-time, day-shift position. This is a remote role that requires up to 25% travel, as needed....
IntroductionDo you possess a doctorate in clinical or counseling psychology with two (2) years of post-doctoral experience? If so, we invite you to learn about an exciting opportunity we have in state service!The State of Connecticut, Department of Correction (DOC) is seeking...
...Job Description Job Description Position Summary The Orthotist/Prosthetist is a healthcare professional specializing in the evaluation, design, fabrication, fitting, and maintenance of orthotic and prosthetic devices to improve the mobility, comfort, and quality...