Job Description
Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:
Healthcare options for you and your eligible dependents
Tuition paid upfront at network schools
Free lunch
Free parking
Free theme park admission and much more!
Foods Host/Hostess is responsible for greeting and interacting with guests in a positive and friendly manner that involves greeting, seating assigning and completing to-go orders for guests. Host/Hostesses must have the ability to handle multiple tasks while assisting Guests with directions, entertainment and show event schedules and other information as needed to provide excellent Guest and Cast service.
Responsibilities :
Responsible for welcoming and interacting with all Guests
Responsible for greeting Guests and taking their order, entering into POS system and verifying order by repeating back to Guest
Suggests additional items as appropriate
Receives and processes payment
Requires constant interaction with guests including answering questions, providing directions, event information and other services to help create a magical experience
May assemble orders and present to guests according to recipe guidelines
Knowledge and understanding of safety and sanitation guidelines including temperature requirements
Has good judgment of food quality and production, understands the impact of spoilage
Responsible for maintaining work area-restocking and cleaning
Ensures that food presentation is fresh and up to quality standards
Replenishes food and other serving items as necessary
Portions back-up items
May ensure freezers are maintained at the appropriate temperature
May require equipment operation, including working near equipment that generates heat
Basic Qualifications :
Must be able to engage in conversational Hawaiian and provide exceptional guest service in both Hawaiian and English.
Must be at least 18 years old to be considered for this role
Able to effectively work independently or as part of a team
Should have cash handling capabilities and be able to count back proper change
Excellent Hospitality skills
Ability to multi task and work in a very fast paced environment
Speed, accuracy and efficiency are required and ability to work well under pressure
Demonstrated ability to own and resolve guest situations
Receptive to special requests
Enthusiastic about interacting and helping guests
Able to make independent decisions for our guests
Self-directed (can complete tasks with minimal supervision)
Willing to follow instructions & take direction
Flexible/adaptable
Supportive of other cast working on your team
Can complete repetitious tasks while maintaining quality
Strong verbal communication skills
Willing to work outdoors even in inclement weather
Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
Perform all job related functions in a cordial friendly manner, committed to exceeding Guests’ expectations
Must Meet state requirements to obtain Hawaii Liquor Commission Card
Preferred Qualifications:
Previous fine dining restaurant experience; understanding of full service environment, managing reservation waitlist
Previous fine dining/table service experience preferred
Previous Leadership experience of office management skills
Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
Additional Information :
SCHEDULE AVAILABILTY
This position is Full-Time and must have full availability on any day and any shift.
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.
SUBMITTING YOUR APPLICATION
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Keyword: AulaniCasting, Aulani Casting
The pay rate for this role in Hawaii is $29.15 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: benefits.
Job Tags
Hourly pay, Work at office, Flexible hours, Shift work, Night shift, Day shift, Early shift