Title: Call Center Representative/Call Agent I Location: Fountain Valley Department: Navigation Center Status: Full-Time/ Predominantly Remote Shift: This will be a remote position AFTER the onsite training period. This position is for a Monday thru Thursday schedule 930a-6p and Sunday 930p-6p once training is completed and navigator is working from home. Pay Range: $20.75/hr – $29.47/hr MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork. Purpose Statement / Position Summary To be the first reliable point of contact for Patients, Families and Providers. Providing the Simply Better MemorialCare Experience in every interaction with guests and colleagues. Essential Functions and Responsibilities of the Job · Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues. · Prioritize service and customer experience within each interaction. · Ensure unforgettable guest experiences through unmatched service. · Demonstrates strong guest-focused engagement over the phone, email, and chat. · Demonstrates effective communication, interpersonal, written and verbal skills. · Strong organizational skills. · Must be able to multi-task and maintain calm demeanor. · Must possess problem resolution and follow through skills. · Knowledge of managed care and the business segments. · Knowledge and ability to schedule reservations for patients/family. · Be at work and be on time. · Follow company policies, procedures and directives. · Interact in a positive and constructive manner. · Prioritize and multitask. Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more... Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
Experience · 1-2 years customer service experience or other related guest-focused engagement preferred. · Call center experience necessary in a fast-paced setting. · Excellent computer and typing skills are necessary. Use and knowledge of Windows, Microsoft Office, and Outlook (operates PC with speed and accuracy) · Some medical terminology preferred. · Spanish speaking a plus. Education · High School diploma, GED required.
United States-California-Fountain Valley
MCSS-MemorialCare Shared Svcs 17360 Brookhurst Fountain Valley Fountain Valley 92708
Custmr Srvc,Patient Rel,Recept
Memorial Health Services
Full-time
Regular
Staff
...support from one of the team's T&D membersResponsibilitiesValidate entry database designsReport metrics and data trends on... ...projectsParticipate as part of a team on various projectsQualificationsBachelor's degree in a Life Science or related field with strong attention to...
...for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to ****@*****.*** . Our Commitment...
...Lap of Love Veterinary Hospice Join Lap of Love as a Call Center Representative and Love What You Do! The position is fully remote. Base... ...Answer a high volume of customer service calls in a work from home/remote environment Demonstrate dependability, flexibility...
Sharecare is seeking a Health Coach to support program participants through structured telephonic coaching and outreach. The role operates remotely within a multi-disciplinary team, focusing on education, motivation, and progress tracking to reduce health risks.Responsibilities...
For over 37 years, Wilbur Plumbing, Heating & Air has been recognized in The Harrisburg area as being synonymous with quality, craftsmanship, hard work, and expertise that is second to none. We've built our loyal customer base by hiring only the best Plumbing and HVAC...