BPO Senior Manager Job at NTT DATA, Inc., Indiana

  • NTT DATA, Inc.
  • Indiana

Job Description

NTT Data Services is Hiring!

Top 10 Global Services Firm is seeking Senior Manager – Training  for our Business Process Outsourcing (BPO) Center in Chennai and Coimbatore.

The Company
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan.   We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.

The Opportunity

For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

In these roles, you will be responsible for:

  • Managing domain, process, compliance and refreshers training programs (as applicable).
  • Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars.
  • Managing content (SOPs and training materials) as per NTT/client standards.
  • Evaluating impact on business by measuring training effectiveness (feedback on training, performance during training and on the job performance).
  • Reporting training progress and training dashboards to management.

Requirements for this role include:

  • Overall 12+ year(s) of experience in BPO, and process training.
  • 5+ year(s) of experience in the BPO that require an understanding of BPO, concepts and process.
  • 5+ years(s) of experience in managing new hire, refresher and compliance training for team members in BPO.

Work shifts for this position will be scheduled between Monday-Friday (IST):

  • Shift 1: 9 AM to 7PM
  • Shift 2: 2 PM to 12AM
  • Shift 3: 6 PM to 4 AM.

The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement.

Job Tags

Monday to Friday, Shift work, Weekend work

Similar Jobs

Holiday Inn Orlando International Airport

Airport Shuttle Driver Job at Holiday Inn Orlando International Airport

 ...Shuttle Driver The Shuttle Driver is responsible for providing attentive, courteous, and efficient transportation assistance to all guests during check-in, throughout their stay, and at checkout. CDL not required. Education & Experience: Experience in a hotel... 

BelovED Community & Empowerment Academy Charter Schools

School Social Worker Job at BelovED Community & Empowerment Academy Charter Schools

 ...Job Description Job Description BelovED Academy Charter School is hiring a full time Social Worker for 26-27. OUR SCHOOL BelovED Community Charter School is a dynamic and successful charter school that truly supports its teachers and staff. Our student body... 

Confidential

Epic Senior Systems Analyst Job at Confidential

 ...OhioHealth is seeking an Epic Senior Systems Analyst to join our Information Technology team supporting our statewide healthcare network. In this role, you will lead the analysis, design, configuration, and optimization of Epic applications to enhance clinical and business... 

Modern Thyroid Clinic

Modern Thyroid Clinic- Health Coach Job at Modern Thyroid Clinic

In this role, you'll be an integral part of the patient journey conducting intake, helping patients interpret key testing, and providing the personalized nutrition support that helps them thrive. Your Core Responsibilities Will Include: Conducting new patient...

J&J Family of Companies

R&D Co-Op Job at J&J Family of Companies

 ...At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise...